Refund policy

If a package has been lost by the courier and tracked shipping is not chosen as your preferred method, a refund is not permitted. If a package has been lost by the courier and you chose tracked shipping, a refund will be issued as i will be able to check the whereabouts of the parcel*.

*a refund will only be issued if the tacking information shows the parcel is LOST and NOT if you claim to/ have not received the package when it shows as delivered. You will be refunded the cost of the items and not the cost of delivery. To receive a refund, I will have to submit a claim via Royal Mail which may take a while. The refund amount will only be as much as Royal Mail returns after the claim has been processed. Therefore, if you spend £100, and Royal Mail only issues £40, I will only be able to refund you £40.

If a package is sent back to my by customs, you will receive a refund of the items but not a delivery cost refund.

It is not my responsibility if you use the wrong delivery address. No refund will be issued for a wrong address. If you realise you have used a wrong address, please email me as soon as possible, and before the parcel has been shipped, so I can update this for you.

Please choose tracked delivery if this is an issue.

If you do not like a piece, these can be returned within 7 days. You will be charged a 10% restocking fee and would have to cover postage. Once I have received the returned pieces, a refund to your original payment will be processed. No shipping cost will be refunded, and this cost will be deducted from your refund amount. If an item has been worn, a return is not accepted and if you try to return a worn piece, no return will be processed.

Unfortunately as a small business, we are not able to cover the cost of international returns, so any returns will be at the customer's own expense.